Prescriptions

Electronic Prescriptions Service

We use the NHS Electronic Prescription Service (EPS). It means we can safely, securely and quickly send your prescription electronically to the place you choose to get your medicines or appliances from. You can change your chosen pharmacy or supplier anytime through the SystmOnline website, NHS and Airmid apps, by writing to us or by calling reception.

How to Order Your Prescriptions

1. Using the NHS or Airmid apps:
   You can use the NHS or Airmid apps to order your repeat prescriptions from your smart phone or tablet. We receive requests instantly and aim to process them within 2 working days.
2. On the SystmOnline Website:
   Login to the website and go to the repeat prescriptions section to order your medications. We receive requests instantly and aim to process these within 2 working days.
3. By Post:
   Post the computerised repeat prescription slip indicating the medication you require to the surgery. If posting you may wish to use a secure, tracked postal service and allow at least five working days for first class and longer if using second class.
4. In Person:
   Tick the medication you require on the tear off slip from your previous prescription. Bring the tear off slip to the surgery and leave it in the prescriptions box. Please allow at least 2 full working days before going to the pharmacy to collect your prescription.

Due to the increased risk of errors, requests for repeat prescriptions will not be taken over the telephone.

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When will my Prescription be ready?

Prescriptions will usually be ready for collection in two working days (longer by post) from your usual pharmacy.

Request Received	Script Ready By
Monday	Wednesday
Tuesday	Thursday
Wednesday	Friday
Thursday	Monday
Friday	Tuesday
For Example A script received on Tuesday at 4pm will be ready for collection on Thursday after 4pm.

Please request repeat prescriptions well in advance of public holidays.

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Useful Information

Each medication has two names, the generic and the brand name. Where possible we use the generic name because this is recommended by NHS England. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.

Please book your medications review appointment at least 10 days before your medication runs out.

Good Medication Management is Important

Please preempt ordering prescriptions to avoid medication running out.

If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist is able to supply you with between 5 and 30 days worth of treatment depending on the medication, until you get your new prescription.

If you are going on holiday you should take a list of your medication with you. In case you have a problem Ensure you have enough medication to cover your holiday. Some countries also need a doctor’s letter to explain the medication. Some medications may have additional restrictions of be illegal in your intended destination. Check with your travel agent.

Dossette boxes/blister packs can be arranged if needed for those unable to manage regular boxes or bottles.

Prescription Charges and Exemptions

The NHS prescription charge is a flat rate amount which successive Governments have thought it reasonable to charge for those who can’t afford to pay for their medicines.

Prescription prepayment certificates (PPCs) offer real savings for people who need a lot of medication.

Prescription charges and Prescription Prepayment Certificates (PPC)

Prescription charges and who does not need to pay