10% of all appointments are missed. This affects your ability to get an appointment when you need it.
Please let us know if you are unable to make your appointment.
If you have received a text regarding a missed appointment, please view our letters if you have:
FIRST MISSED APPOINTMENT LETTER
According to our records, you have booked and then did not attend for an appointment
We understand that on occasions there may be genuine reasons why you are unable to attend an appointment. Please contact us to let us know if there were reasonable grounds for your non-attendance on this occasion.
As a practice, we have approximately 200 unattended appointments per month. We deal with non-attendance and lateness proactively so that our services are not strained. We normally send two notifications for missed or late appointments before further action is considered.
Wasted appointments may mean another patient who wants to see their GP or Practice Nurse is unable to due to limited availability. We respectfully request that if something arises, meaning you may miss or may be late for an appointment in the future, that you kindly let us know at least an hour in advance. Your appointment can then be given to someone else and a new one can be offered to you if needed.
If you have any queries regarding this matter, please do not hesitate to contact the surgery. Again, if you feel this communication has been issued to you in error and there was a specific reason why you were unable to attend, then please inform us. Thank you for your co-operation.
SECOND MISSED APPOINTMENT
You may recall we contacted you previously informing you of an appointment ou had missed. According to our records, it appears you have missed another appointment.
We understand that on occasions there may be genuine reasons why you are unable to attend an appointment. Please contact us to let us know if there were reasonable grounds for your non-attendance on this occasion. This is the second time we have had to contact you within the last 12 months regarding missed appointments. We feel there may be a breakdown in patient-practice relationship if a further appointment is missed. Please take this as your second notification, if you fail to attend for a further appointment we will be considering removing you from our practice list and you will need to find another practice to register with.
Removing a patient from our registered list is always a last resort, but we have to take the matter of wasted appointments seriously, as it is a strain on our resources and affects the level of service we are able to give to other patients.
May we take this opportunity to respectfully request again that if something arises, meaning you may miss or be late for an appointment in the future, please kindly let us know at least an hour in advance, so your appointment can be given to someone else and a new one can be offered to you if needed.
If you have any queries regarding this matter, please do not hesitate to contact the surgery. Again, if you feel this communication has been issued to you in error and there was a specific reason why you were unable to attend or were late, then please inform us. Thank you for your cooperation.